Service tiers

Coverage that scales with you — security baked into every layer.

Pick the tier that fits where your business is today. Move up as you grow. Security isn’t a premium upgrade here — it’s the floor, not the ceiling.

Every tier includes security from day one:
Managed EDR
24/7 monitoring
MFA enforcement
Help desk
TIER 01

Base

Security from day one

Core protection and support for small teams getting their foundation right.

Includes
  • Managed endpoint detection & response
  • 24/7 security monitoring
  • Password manager + MFA enforcement
  • Help desk support (business hours)
  • Asset & inventory tracking
TIER 02

Flight

Get ahead of problems

Proactive management for businesses ready to stop reacting and start preventing.

Everything in Base, plus
  • Microsoft 365 administration
  • Proactive patch management
  • Email security & spam filtering
  • Backup monitoring
  • Quarterly health check
TIER 04

Overwatch

Downtime isn’t an option

White-glove coverage with strategy, testing, and priority response built in.

Everything in Command, plus
  • Dedicated response priority (SLA)
  • vCIO & quarterly strategy reviews
  • Advanced threat hunting
  • Annual penetration testing
  • 24/7 help desk
Not sure which tier fits? Start with a free audit →  |  Just want to check your Microsoft 365 setup? Run an automated M365 assessment →

See exactly what’s in each tier.

Every tier builds on the one below it — here’s the full breakdown.

Feature Base Flight CommandMost popular Overwatch
Foundation
Managed endpoint detection & response
24/7 security monitoring
Password manager + MFA enforcement
Help desk support (business hours)
Asset & inventory tracking
Proactive Management
Microsoft 365 administration
Proactive patch management
Email security & spam filtering
Backup monitoring
Quarterly health check
Advanced Security
Microsoft 365 security hardening
Identity threat detection & response
Security awareness training
Vulnerability scanning
Compliance documentation support
Enterprise Coverage
Dedicated response priority (SLA)
vCIO & quarterly strategy reviews
Advanced threat hunting
Annual penetration testing
24/7 help desk

Project work and deeper specialties, on top of any tier.

Engagements we run alongside managed coverage — or standalone for one-time needs.

01

Cloud & Microsoft 365 migrations

Move email, files, and identity to the cloud without downtime or data loss.

02

Network design & build-outs

New office, expansion, or refresh — wired, wireless, and segmented for security.

03

Compliance support

HIPAA, CMMC, and cyber-insurance readiness with documentation that holds up.

04

Backup & disaster recovery

Tested recovery plans so a ransomware hit or hardware failure isn’t the end.

05

Microsoft 365 licensing

Right-sized licensing and tenant configuration managed as a core specialty.

06

Hardware procurement

Vetted hardware sourced, configured, and deployed — no markup games.

See where your current setup stands.

We’ll map your gaps and recommend the right tier — no obligation, written report either way.

Book your free audit