Managed IT Services
Full-stack IT management. Security-first. Priced honestly.
Every package includes foundational security — not as an add-on, not as an upsell. All plans require 24-month agreements. Microsoft 365 licensing is billed separately at cost + 10%.
Foundation managed IT with built-in security. For 25–75 person businesses needing professional IT management.
- Helpdesk (M–F, 4-hour SLA)
- Endpoint management & remote monitoring
- Endpoint Detection & Response (EDR)
- AI-powered email security
- DNS filtering & MFA enforcement
- Microsoft 365 administration
- Security baseline enforcement
Secure operations and resilience. For organizations handling sensitive data or in regulated industries.
- Everything in Base, plus:
- 2-hour critical incident SLA
- Identity & Access Management / Conditional Access
- M365 hardening & Secure Score optimization
- Vendor & warranty management
- 12-month technology roadmap
- Incident response coordination
- Quarterly business reviews
Enterprise-grade 24/7 security operations. For healthcare, dental, and financial services organizations.
- Everything in Flight, plus:
- 24/7 SOC with human analysts
- Managed XDR & SIEM
- 1-hour critical/high alert SLA
- Advanced threat hunting
- Full incident response & active remediation
- Security awareness training & phishing simulations
- Monthly strategic check-ins
Compliance, governance, and executive technology advisory. For organizations with formal compliance mandates.
- Everything in Command, plus:
- Virtual CISO (vCISO) advisory
- Virtual CIO (vCIO) strategic leadership
- GRC platform — SOC 2, NIST, CIS
- HIPAA risk assessment
- Cyber insurance readiness
- BC/DR planning
- Policy documentation
Add-Ons
Compare tiers.
Every tier builds on the one below it. Pick the floor that fits your risk tolerance.
| Base $125/user/mo |
Flight $175/user/mo |
Command $225/user/mo |
Overwatch Custom |
|
|---|---|---|---|---|
| Helpdesk & Response | ||||
| Helpdesk hours | M–F | M–F | M–F | 24/7 |
| Critical incident SLA | 4 hours | 2 hours | 1 hour | 1 hour |
| Endpoint & Identity | ||||
| Endpoint monitoring & management | ✓ | ✓ | ✓ | ✓ |
| EDR | ✓ | ✓ | ✓ | ✓ |
| MFA enforcement | ✓ | ✓ | ✓ | ✓ |
| Conditional Access / IAM | — | ✓ | ✓ | ✓ |
| Microsoft 365 | ||||
| M365 administration | ✓ | ✓ | ✓ | ✓ |
| AI-powered email security | ✓ | ✓ | ✓ | ✓ |
| M365 hardening & Secure Score | — | ✓ | ✓ | ✓ |
| Security Operations | ||||
| Security baseline enforcement | ✓ | ✓ | ✓ | ✓ |
| 24/7 SOC with human analysts | — | — | ✓ | ✓ |
| Managed XDR & SIEM | — | — | ✓ | ✓ |
| Advanced threat hunting | — | — | ✓ | ✓ |
| Full incident response | — | — | ✓ | ✓ |
| Security training & phishing simulations | — | — | ✓ | ✓ |
| Strategy & Compliance | ||||
| Technology roadmap | — | ✓ | ✓ | ✓ |
| Quarterly business reviews | — | ✓ | ✓ | ✓ |
| vCISO advisory | — | — | — | ✓ |
| vCIO advisory | — | — | — | ✓ |
| GRC platform (SOC 2, NIST, CIS) | — | — | — | ✓ |
| HIPAA risk assessment | — | — | — | ✓ |
| BC/DR planning | — | — | — | ✓ |
Not sure which tier fits your business?
We'll look at your environment and tell you exactly what you need — and what you don't.