What Should a Managed IT Contract Actually Include? A Plain-English Checklist for Kentuckiana SMBs

Every provider has a different name for their packages and a different definition of fully managed. This checklist cuts through the noise.

1. Proactive Monitoring and Patch Management

Your MSP should be watching your systems around the clock. Unpatched systems are the number one entry point for ransomware. If your contract doesn't explicitly include patch management, ask why.

2. A Real Helpdesk With a Real SLA

A legitimate managed IT contract spells out response and resolution times in writing. "We'll get back to you as soon as possible" is not an SLA.

3. Endpoint Detection and Response (EDR)

Basic antivirus is not enough. EDR monitors device behavior in real time and can isolate a compromised device before an attack spreads. Every device should be covered.

4. Email Security

Over 90% of cyberattacks start with a phishing email. Your contract should include a dedicated email security layer — not just the default spam filter that ships with Microsoft 365.

5. Multi-Factor Authentication Enforcement

MFA should not be optional. A managed IT provider worth hiring will require it across all accounts — not just recommend it.

6. Backup and Disaster Recovery

Automated, monitored backups with regular test restores. Off-site or cloud backups are the minimum standard. Backups stored only on-site won't survive ransomware.

7. A Technology Roadmap

A good MSP helps you plan ahead — aging hardware, upcoming software end-of-life dates, and investments that make sense for where your business is going.

Every item on this checklist is included in Blackbird IT Solutions managed IT packages. View our full pricing breakdown.